Asked Questions (FAQ) – Trio Dream Home LLC

Welcome to Trio Dream Home LLC

At Trio Dream Home LLC, we are dedicated to helping you create your dream home with high-quality, creatively designed, and affordably priced furniture for bedrooms, dining rooms, living rooms, and coffee tables. Based in St. Petersburg, Florida, at 7901 4TH ST N STE 300, St. Petersburg, FL, US 33702, we proudly serve customers across the United States and internationally through our website, triodreamhome.store. Our mission is to provide exceptional furniture and outstanding customer service, ensuring a seamless and satisfying shopping experience.

To make your shopping journey as smooth as possible, we’ve compiled this Frequently Asked Questions (FAQ) page to address the most common questions we receive about our products, ordering process, payment methods, shipping, returns, and more. Whether you’re browsing our collections, placing an order, or seeking support, this FAQ is designed to provide clear, concise, and helpful answers. If you don’t find the information you need, our customer service team is always ready to assist you at +84973152489 or duongquocdat@gmail.com.

General Questions

What is Trio Dream Home LLC?

Trio Dream Home LLC is an online furniture retailer based in St. Petersburg, Florida, specializing in high-quality furniture for bedrooms, dining rooms, living rooms, and coffee tables. We offer a wide range of stylish, durable, and affordable furniture designed to elevate your home’s aesthetic and functionality. Our mission is to make luxury furniture accessible to everyone, with a focus on creative designs, premium materials, and exceptional customer service.

What types of furniture do you sell?

We offer a diverse selection of furniture, including:

Bedroom Furniture: Beds, dressers, nightstands, and complete bedroom sets designed for comfort and style.
Dining Room Furniture: Dining tables, chairs, and sets that create a welcoming dining experience.
Living Room Furniture: Sofas, sectionals, accent chairs, and storage solutions for a cozy and stylish living space.
Coffee Tables: A variety of designs, from modern glass-topped tables to rustic wooden pieces, to complement your living room.

Each piece is crafted with care, combining innovative design with durability to suit a range of tastes and budgets.

Where are you located?

Our corporate office is located at 7901 4TH ST N STE 300, St. Petersburg, FL, US 33702. We operate primarily as an online retailer, serving customers across the United States and internationally through triodreamhome.store.

Do you ship internationally?

Yes! We proudly ship to customers across the United States and around the world. Our robust logistics network ensures that your furniture arrives safely and on time, no matter where you are. For more details, please see our Shipping Policy page.

How can I contact you?

You can reach our customer service team via:

Phone: +84973152489
Email: duongquocdat@gmail.com
Website: triodreamhome.store (via the contact form)

We aim to respond to all inquiries within 24-48 hours, providing prompt and personalized support.

Product Questions

Are your products high quality?

Absolutely! At Trio Dream Home LLC, we are committed to offering furniture that meets the highest standards of quality. Each piece is crafted with premium materials and designed to be both durable and aesthetically pleasing. We work closely with skilled manufacturers to ensure that every product, from bedroom sets to coffee tables, is built to last and enhance your home.

Are your furniture designs unique?

Yes! Our furniture is designed with creativity and innovation in mind, offering a blend of modern, classic, and contemporary styles. Whether you prefer minimalist Scandinavian designs or bold, statement-making pieces, our collections are curated to suit a variety of tastes and complement any home decor.

Can I customize my furniture?

Some of our products offer customization options, such as different finishes, fabrics, or sizes. Customization options are listed in the product descriptions on triodreamhome.store. If you’re interested in a custom order, please contact our customer service team to discuss availability and details.

Are your products eco-friendly?

We are committed to sustainability and strive to incorporate eco-friendly practices into our business. Many of our products are made with sustainable materials, and we work with manufacturers who prioritize ethical production methods. We also use recyclable packaging whenever possible to reduce waste. For more information, see our About Us page.

How accurate are the product images and descriptions?

We strive to provide accurate and detailed product descriptions, including materials, dimensions, and finishes, along with high-quality images. However, slight variations in color or appearance may occur due to differences in monitors, lighting, or manufacturing processes. If a product does not meet your expectations, please refer to our Refund and Return Policy for options.

Ordering and Payment Questions

How do I place an order?

To place an order:

Visit triodreamhome.store and browse our collections.
Add your desired items to your cart.
Proceed to checkout, where you’ll enter your shipping and payment information.
Review your order and confirm your payment.

You’ll receive an email confirmation with your order details and estimated delivery date.

What payment methods do you accept?

We accept:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Apple Pay: For quick and secure payments on Apple devices.
Google Pay: For fast transactions on Android devices or supported browsers.

All payments are securely processed through Stripe, a trusted payment platform. For more details, see our Payment Methods page.

Is it safe to pay on your website?

Yes! We use Stripe for secure payment processing, which employs industry-standard encryption and complies with PCI DSS (Payment Card Industry Data Security Standard) requirements. Your payment information is never stored on our servers, ensuring maximum security. For more information, visit our Payment Methods page.

Can I pay in installments?

At this time, we do not offer installment payment plans directly. However, you may be able to use your credit card’s payment plan features to spread out the cost of your purchase. Please contact your card issuer for details.

Do you accept international payments?

Yes! We accept payments in multiple currencies through Stripe, making it easy for international customers to shop with us. Additional fees, such as customs duties or taxes, may apply for international orders. See our Shipping Policy for more information.

Can I cancel my order?

You may cancel your order before it is shipped by contacting our customer service team at +84973152489 or duongquocdat@gmail.com. Once an order has been shipped, it is subject to our Refund and Return Policy.

Shipping and Delivery Questions

How much does shipping cost?

Shipping costs vary based on the size, weight, and destination of your order. The exact cost will be calculated and displayed at checkout. For international orders, additional customs fees or taxes may apply. For more details, see our Shipping Policy page.

How long does shipping take?

Delivery times depend on your location and the items ordered. For U.S. orders, standard shipping typically takes 5-10 business days. International shipping may take 10-20 business days, depending on the destination and customs processing. You’ll receive an estimated delivery date at checkout and tracking information once your order ships.

Do you offer free shipping?

We occasionally offer free shipping promotions, which will be clearly indicated on our website or at checkout. If free shipping is not available, the cost will be calculated based on your order and location.

What if my order arrives damaged?

If your furniture arrives damaged or defective, please contact us within 7 days of delivery at +84973152489 or duongquocdat@gmail.com with photos and a description of the issue. We’ll arrange for a return, replacement, or refund at no cost to you, as outlined in our Refund and Return Policy.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email, allowing you to monitor its progress. If you have trouble tracking your order, contact our customer service team for assistance.

Returns and Refunds Questions

What is your return policy?

We offer a 30-day return window for most products, starting from the date of delivery. Items must be unused, in their original condition, and in their original packaging. For damaged, defective, or incorrect items, please report the issue within 7 days of delivery. For full details, see our Refund and Return Policy page.

Who pays for return shipping?

For damaged, defective, or incorrect items, we cover the cost of return shipping. For other returns, you may be responsible for return shipping costs, which will be communicated when you initiate your return.

How long does it take to process a refund?

Refunds are processed within 5-10 business days after we receive and inspect your return. Funds are returned to the original payment method (e.g., credit/debit card, Apple Pay, or Google Pay) via Stripe. It may take an additional 3-5 business days for the refund to appear in your account.

Can I return a custom-made item?

Custom or made-to-order items are non-returnable unless they are damaged, defective, or not as described. Contact our customer service team for assistance with custom orders.

Can I exchange an item?

Yes, exchanges are available for eligible items within the 30-day return window. Contact our team to initiate an exchange, and we’ll confirm the availability of the desired item and provide instructions. For more details, see our Refund and Return Policy.

Account and Website Questions

Do I need an account to shop?

You can browse our website without an account, but you may need to create one to place an order. An account allows you to track your orders, save your shipping information, and receive updates on promotions.

How do I create an account?

Visit triodreamhome.store, click on the account creation link, and provide your name, email address, and a secure password. You’ll receive a confirmation email to verify your account.

What if I forget my password?

If you forget your password, click the “Forgot Password” link on the login page and follow the prompts to reset it. You’ll receive an email with instructions to create a new password.

Is my personal information safe?

Yes! We take your privacy seriously and use industry-standard security measures to protect your data. For more information, see our Privacy Policy page.

Customer Service Questions

How do I contact customer service?

You can reach us via:

Phone: +84973152489
Email: duongquocdat@gmail.com
Website: triodreamhome.store (via the contact form)

Our team is available to assist with product inquiries, order tracking, payment issues, returns, and more.

What are your customer service hours?

Our customer service team is available to assist you during standard business hours, Monday through Friday. For email inquiries, we aim to respond within 24-48 hours. Phone support is available during regular business hours, and we strive to provide real-time assistance.

Can I provide feedback?

Yes! We value your feedback and encourage you to share your thoughts, suggestions, or concerns. Contact us via phone, email, or our website’s contact form to let us know how we can improve.

Additional Information

Why shop with Trio Dream Home LLC?

At Trio Dream Home LLC, we’re committed to providing:

High-Quality Furniture: Crafted with premium materials for durability and style.
Creative Designs: Innovative and timeless designs to suit any home.
Affordable Prices: Competitive pricing that makes luxury furniture accessible.
Secure Payments: Processed through Stripe for maximum security.
Global Shipping: Reliable delivery across the U.S. and internationally.
Exceptional Customer Service: Prompt, professional, and personalized support.

How do I stay updated on promotions?

Sign up for our newsletter on triodreamhome.store or follow us on social media to stay informed about new products, promotions, and design tips. You can also contact our team to learn about current offers.

What if I have a question not listed here?

If you don’t find the answer you’re looking for, please contact our customer service team at +84973152489 or duongquocdat@gmail.com. We’re here to provide the information and support you need.

Our Commitment to You

At Trio Dream Home LLC, we believe that furniture is more than just a functional necessity—it’s a way to create a home that reflects your unique style and personality. Our FAQ page is designed to answer your questions and provide clarity, ensuring that you can shop with confidence. Whether you’re purchasing a single coffee table or furnishing an entire home, we’re here to support you every step of the way.

We take pride in our commitment to quality, transparency, and customer satisfaction. By offering secure payments through Stripe, reliable shipping, and a straightforward return process, we aim to make your shopping experience seamless and enjoyable. If you have any questions or need assistance, our team is just a phone call or email away.

Get Started Today

Ready to transform your home with beautiful, high-quality furniture? Visit triodreamhome.store to explore our collections and start shopping. If you have any questions or need help, contact our customer service team at +84973152489, duongquocdat@gmail.com, or through our website’s contact form. Thank you for choosing Trio Dream Home LLC—we’re excited to help you create a home you love.