Refund and Return Policy

Our Commitment to Your Satisfaction

At Trio Dream Home LLC, we are dedicated to ensuring that every customer is delighted with their furniture purchase. Based in St. Petersburg, Florida, and serving customers across the United States and internationally, we take pride in offering high-quality, creatively designed, and affordably priced furniture for bedrooms, dining rooms, living rooms, and coffee tables. Our mission is to help you create your dream home, and we understand that sometimes a product may not meet your expectations or fit your space as planned. That’s why we’ve developed a transparent, straightforward, and customer-friendly Refund and Return Policy to provide you with peace of mind when shopping at triodreamhome.store.

Our refund and return policy is designed to be fair, flexible, and easy to understand, ensuring that you can shop with confidence. We partner with Stripe, a trusted payment processor, to facilitate secure and efficient refund processing, supporting payments made via credit/debit cards, Apple Pay, and Google Pay. Whether you’re returning a single coffee table or an entire bedroom set, our goal is to make the process as seamless as possible while maintaining transparency and trust. This page outlines everything you need to know about our refund and return process, including eligibility, steps to initiate a return, and what to expect when requesting a refund.

Why We Offer a Refund and Return Policy

At Trio Dream Home LLC, we believe that a great shopping experience extends beyond the moment you place your order. We want you to feel confident in your purchase, knowing that if something isn’t quite right, we’re here to make it right. Our refund and return policy reflects our commitment to customer satisfaction, offering you the flexibility to return or exchange products under specific conditions while ensuring that the process is hassle-free.

We understand that furniture is a significant investment, and we strive to provide clarity and support to ensure that your experience with us is positive. Whether you’ve changed your mind, received a defective item, or encountered an issue with your order, our team is here to assist you every step of the way. By offering a clear and comprehensive refund and return policy, we aim to build trust and demonstrate our dedication to your satisfaction.

Eligibility for Returns

To ensure a smooth and fair return process, we’ve outlined the conditions under which returns are accepted. Please review the following eligibility criteria to determine if your purchase qualifies for a return:

30-Day Return Window

We offer a 30-day return window for most products, starting from the date your order is delivered. This gives you ample time to evaluate your furniture and ensure it meets your expectations. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Items that show signs of use, damage, or missing components may not qualify for a full refund, but we’ll work with you to find a fair solution.

Defective or Damaged Items

If your furniture arrives damaged, defective, or not as described, we’ll gladly accept a return or provide a replacement at no additional cost to you. Please inspect your order upon delivery and report any issues within 7 days of receiving your item. This allows us to address the problem promptly and ensure your satisfaction. When reporting a damaged or defective item, please provide photos and a detailed description of the issue to help us process your request efficiently.

Incorrect Items

In the rare event that you receive an incorrect item, we’ll arrange for a return or exchange at no cost to you. Please contact our customer service team within 7 days of delivery to report the issue, and we’ll provide instructions for returning the incorrect item and shipping the correct one.

Non-Returnable Items

Certain items may not be eligible for return due to their nature or customization. These include:

  • Custom or Made-to-Order Furniture: Items that are custom-designed or made to your specifications are non-returnable unless they arrive damaged, defective, or not as described.

  • Clearance or Final Sale Items: Products marked as clearance or final sale are non-returnable, except in cases of damage or defect.

  • Mattresses, Bedding, or Upholstered Items: For hygiene reasons, these items are non-returnable unless they are defective or damaged upon delivery.

If you’re unsure whether your item qualifies for a return, please contact our customer service team at +84973152489 or duongquocdat@gmail.com for clarification.

How to Initiate a Return

We’ve made the return process as simple and straightforward as possible. Follow these steps to initiate a return:

  1. Contact Our Customer Service Team: Reach out to us within 30 days of delivery (or 7 days for damaged, defective, or incorrect items) via phone (+84973152489), email (duongquocdat@gmail.com), or the contact form on triodreamhome.store. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive a Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your return is approved. This number must be included with your return shipment to ensure proper processing.

  3. Pack the Item Securely: Return the item in its original packaging, including all components, accessories, and documentation. For large furniture items, we may arrange for a carrier to pick up the item from your address.

  4. Ship the Item: Follow the return instructions provided by our team, which may include a prepaid shipping label for eligible returns (e.g., damaged or defective items). For non-eligible returns, you may be responsible for return shipping costs.

  5. Receive Confirmation: Once we receive and inspect your return, we’ll notify you via email to confirm that the item has been processed and whether a refund or replacement will be issued.

Our customer service team is available to guide you through every step of the return process, ensuring that it’s as smooth and stress-free as possible.

Refund Process

If your return is approved, we’ll process your refund quickly and securely through Stripe, our trusted payment processor. Here’s what you can expect:

Refund Eligibility

Refunds are issued for items that meet our return eligibility criteria (unused, in original condition, and within the 30-day return window). For damaged, defective, or incorrect items, we’ll issue a full refund or provide a replacement at no cost to you. For other returns, the refund amount may be subject to deductions for shipping costs or restocking fees (see below).

Refund Timeline

Once your return is received and inspected at our warehouse, we’ll process your refund within 5-10 business days. Refunds are issued to the original payment method used at checkout (e.g., credit/debit card, Apple Pay, or Google Pay). Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

Restocking Fees

For returns that are not due to damage, defects, or errors on our part, a restocking fee of up to 20% may apply to cover the costs of processing and restocking the item. This fee will be clearly communicated when you initiate your return. Restocking fees do not apply to defective, damaged, or incorrect items.

Shipping Costs

For eligible returns (e.g., damaged or defective items), we’ll cover the cost of return shipping. For other returns, you may be responsible for return shipping costs, which will vary depending on the size and weight of the item and your location. Our customer service team will provide a detailed breakdown of any applicable costs when you initiate your return.

Non-Refundable Costs

Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item). If you received free shipping as part of a promotion, the cost of shipping may be deducted from your refund if the return results in your order no longer qualifying for the promotion.

If you have questions about your refund, please contact our customer service team for assistance. We’re committed to ensuring that the refund process is transparent and efficient.

Exchanges

If you’d like to exchange an item for a different product (e.g., a different color, size, or style), please contact our customer service team to initiate the process. Exchanges are subject to the same eligibility criteria as returns, and the item must be unused, in its original condition, and within the 30-day return window. For exchanges due to damage, defects, or errors, we’ll cover the cost of shipping both the return and the replacement item. For other exchanges, you may be responsible for return shipping costs.

To request an exchange, follow the same steps as initiating a return, and specify that you’d like an exchange instead of a refund. Our team will confirm the availability of the desired item and provide instructions for completing the exchange.

International Returns

For customers outside the United States, returns are subject to the same eligibility criteria and processes outlined above. However, please note the following:

  • Return Shipping Costs: International customers are typically responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. We recommend contacting our customer service team to discuss the most cost-effective shipping options.

  • Customs and Duties: Any customs fees, duties, or taxes incurred during the original shipment are non-refundable. If you’re returning an item, you may be responsible for additional customs fees for the return shipment.

  • Processing Time: International returns may take longer to process due to shipping and customs procedures. We’ll keep you informed throughout the process and provide tracking updates for your return.

Our team is experienced in handling international returns and will work with you to ensure a smooth experience. Contact us for personalized assistance with international returns.

Our Commitment to Quality

At Trio Dream Home LLC, we stand behind the quality of our furniture. Every piece is crafted with premium materials and designed to meet our rigorous standards for durability and aesthetics. However, we understand that issues can occasionally arise, and we’re committed to resolving them quickly and fairly. If you receive a damaged or defective item, we’ll take full responsibility and work to make it right, whether through a replacement, repair, or refund.

To ensure the highest quality, we inspect all products before they leave our warehouse. In the unlikely event that an issue occurs during shipping or delivery, please report it within 7 days of receiving your order. Providing photos and a detailed description of the issue will help us process your request efficiently and ensure that you’re satisfied with the outcome.

Why Choose Trio Dream Home LLC?

Our refund and return policy is just one part of our commitment to providing an exceptional shopping experience. Here’s why customers trust us:

High-Quality Furniture

Our furniture is designed with creativity and crafted with care, ensuring that every piece is both beautiful and durable. From bedroom sets to coffee tables, we offer products that elevate your home’s style and functionality.

Transparent Policies

We believe in clear and honest communication. Our refund and return policy is designed to be fair and easy to understand, with no hidden fees or surprises.

Secure Payments

We use Stripe for secure payment processing, supporting credit/debit cards, Apple Pay, and Google Pay. Our partnership with Stripe ensures that your transactions and refunds are handled safely and efficiently.

Exceptional Customer Service

Our customer service team is here to assist you with every aspect of your shopping experience, from product inquiries to return requests. Contact us at +84973152489 or duongquocdat@gmail.com for prompt and personalized support.

Global Reach

We proudly serve customers across the United States and internationally, with reliable shipping and return options to ensure that your furniture arrives safely, no matter where you are.

Common Questions About Refunds and Returns

For additional information, visit our FAQ page, but here are answers to some common questions about our refund and return policy:

What is your return window?

We offer a 30-day return window for most products, starting from the date of delivery. Damaged, defective, or incorrect items must be reported within 7 days of delivery.

Who pays for return shipping?

For damaged, defective, or incorrect items, we cover the cost of return shipping. For other returns, you may be responsible for return shipping costs, which will be communicated when you initiate your return.

How long does it take to receive a refund?

Refunds are processed within 5-10 business days after we receive and inspect your return. The funds will be returned to your original payment method, and it may take an additional 3-5 business days to appear in your account.

Can I return a custom-made item?

Custom or made-to-order items are non-returnable unless they are damaged, defective, or not as described. Contact our team for assistance with custom orders.

What if I receive a damaged item?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue. We’ll arrange for a return, replacement, or refund at no cost to you.

If you have additional questions, our customer service team is here to help. Reach out to us for personalized assistance.

Our Furniture Philosophy

At Trio Dream Home LLC, we believe that furniture is more than just a functional necessity—it’s a way to create a home that reflects your unique style and personality. Our refund and return policy is designed to give you the confidence to shop with us, knowing that we’re here to support you if something isn’t right. By offering a fair and transparent process, we aim to make your shopping experience as enjoyable as the furniture you bring into your home.

Whether you’re furnishing a cozy apartment or a sprawling family home, we’re committed to providing high-quality products and exceptional service. Our refund and return policy is just one way we demonstrate our dedication to your satisfaction.

Get Started Today

Ready to transform your home with beautiful, high-quality furniture? Visit triodreamhome.store to explore our collections and start shopping. If you have any questions about our refund and return policy or need assistance with a return, our customer service team is here to help. Contact us at +84973152489, duongquocdat@gmail.com, or through the contact form on our website.

Thank you for choosing Trio Dream Home LLC. We’re honored to be a part of your journey to create a home you love, and we’re here to ensure that your experience is nothing short of exceptional.