Terms and Conditions

Welcome to Trio Dream Home LLC

Thank you for choosing Trio Dream Home LLC, your trusted source for high-quality, creatively designed, and affordably priced furniture for bedrooms, dining rooms, living rooms, and coffee tables. Located in St. Petersburg, Florida, at 7901 4TH ST N STE 300, St. Petersburg, FL, US 33702, we are proud to serve customers across the United States and internationally through our website, triodreamhome.store. These Terms and Conditions govern your use of our website, the purchase of our products, and your interactions with our company, ensuring a transparent and fair experience for all.

By accessing our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions, as well as any additional policies referenced herein, including our Privacy Policy, Refund and Return Policy, Shipping Policy, and Payment Methods. We encourage you to read these terms carefully to understand your rights and responsibilities as a customer. Our goal is to provide a seamless and secure shopping experience, supported by our partnership with Stripe for secure payment processing and our commitment to exceptional customer service.

These Terms and Conditions are designed to protect both you, the customer, and Trio Dream Home LLC, ensuring clarity in our business practices and fostering trust in every transaction. If you have any questions about these terms, please contact us at +84973152489 or duongquocdat@gmail.com. We’re here to assist you in creating your dream home with confidence and ease.

1. General Terms

1.1 Acceptance of Terms

By accessing or using triodreamhome.store, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our website or services. These terms apply to all visitors, users, and customers, whether shopping from the United States or internationally.

1.2 Modifications to Terms

Trio Dream Home LLC reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically to stay informed of any updates. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

1.3 Eligibility

To use our website or make a purchase, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By placing an order, you represent and warrant that you have the legal capacity to enter into a binding agreement with Trio Dream Home LLC.

2. Use of Our Website

2.1 Website Access

Our website, triodreamhome.store, is provided for your personal, non-commercial use to browse, select, and purchase furniture. You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.

2.2 Account Creation

To make a purchase, you may be required to create an account on our website. When creating an account, you agree to provide accurate, current, and complete information, including your name, email address, and shipping details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately at duongquocdat@gmail.com if you suspect any unauthorized use of your account.

2.3 Prohibited Activities

When using our website, you agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our systems, servers, or customer data.

  • Post or transmit any content that is defamatory, offensive, or violates the rights of others.

  • Use automated tools, such as bots or scrapers, to extract data from our website without permission.

  • Interfere with the functionality or security of our website.

Violation of these terms may result in the suspension or termination of your access to triodreamhome.store, and we reserve the right to take appropriate legal action.

3. Product Information and Availability

3.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our furniture, including materials, dimensions, colors, and features. However, we do not guarantee that all product descriptions, images, or specifications are error-free. Colors and finishes may vary slightly due to differences in monitors, lighting, or manufacturing processes. If a product does not meet your expectations, please refer to our Refund and Return Policy for details on returns and exchanges.

3.2 Product Availability

All products listed on triodreamhome.store are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product specifications without prior notice. In the event that a product is out of stock or unavailable after you place an order, we will notify you promptly and offer a refund, exchange, or estimated restocking date.

3.3 Pricing

All prices listed on our website are in U.S. dollars (USD) unless otherwise specified. Prices are subject to change without notice, but the price displayed at the time of checkout will apply to your order. Prices do not include shipping costs, taxes, or customs duties, which will be calculated and displayed at checkout. For international orders, additional fees may apply, as outlined in our Shipping Policy.

4. Ordering and Payment

4.1 Placing an Order

To place an order, select your desired products, add them to your cart, and proceed to checkout. You will be prompted to provide your shipping and payment information. By submitting an order, you agree to pay the total amount displayed at checkout, including product costs, shipping fees, and applicable taxes.

4.2 Payment Methods

We accept payments via credit/debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay, processed securely through Stripe. For more details, please refer to our Payment Methods page. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate.

4.3 Order Confirmation

Once your order is placed, you will receive an email confirmation with your order details, including the items purchased, total cost, and estimated delivery date. This confirmation does not guarantee product availability or delivery timelines, as orders are subject to stock availability and shipping logistics. If we are unable to fulfill your order, we will notify you promptly and issue a refund if applicable.

4.4 Order Cancellation

You may cancel your order before it is shipped by contacting our customer service team at +84973152489 or duongquocdat@gmail.com. Once an order has been shipped, it is subject to our Refund and Return Policy. We reserve the right to cancel an order due to stock unavailability, payment issues, or suspected fraudulent activity, in which case you will be notified and refunded.

5. Shipping and Delivery

5.1 Shipping Process

We offer shipping across the United States and internationally, with delivery timelines and costs varying based on your location and the size of your order. For detailed information, please refer to our Shipping Policy. We partner with trusted carriers to ensure that your furniture arrives safely and on time.

5.2 Delivery Inspection

Upon delivery, please inspect your order for damage or defects. If you notice any issues, report them to our customer service team within 7 days of delivery, as outlined in our Refund and Return Policy. Failure to report issues within this timeframe may limit your eligibility for a refund or replacement.

6. Returns and Refunds

Our Refund and Return Policy outlines the conditions under which you may return products and request refunds. In summary:

  • Most products are eligible for return within 30 days of delivery if unused and in original condition.

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery.

  • Refunds are processed through Stripe within 5-10 business days of receiving and inspecting the returned item.

  • Restocking fees or return shipping costs may apply for non-defective returns.

For full details, please refer to our Refund and Return Policy page. If you have questions about initiating a return, contact our team for assistance.

7. Intellectual Property

7.1 Website Content

All content on triodreamhome.store, including text, images, logos, product descriptions, and designs, is the property of Trio Dream Home LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without prior written permission.

7.2 Trademarks

The name “Trio Dream Home LLC,” our logo, and other brand identifiers are trademarks of Trio Dream Home LLC. Unauthorized use of these trademarks is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, Trio Dream Home LLC, its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services. Our liability is limited to the amount paid for the product in question. This includes, but is not limited to, damages resulting from:

  • Errors or inaccuracies in product descriptions or pricing.

  • Delays or issues with shipping or delivery.

  • Use or inability to use our website or products.

We strive to ensure that our website and products meet your expectations, but we do not guarantee that they will be error-free, uninterrupted, or suitable for your specific needs.

9. Indemnification

You agree to indemnify and hold harmless Trio Dream Home LLC, its affiliates, officers, employees, and partners from any claims, losses, damages, or expenses (including legal fees) arising from your use of our website, violation of these Terms and Conditions, or infringement of any third-party rights.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles. Any disputes arising from these terms or your use of our website or products will be subject to the exclusive jurisdiction of the state and federal courts located in Pinellas County, Florida.

10.2 Dispute Resolution

We are committed to resolving disputes amicably. If you have a concern, please contact our customer service team at +84973152489 or duongquocdat@gmail.com. If we are unable to resolve the issue, you agree to participate in good-faith mediation before pursuing legal action. Any legal action must be filed within one year of the event giving rise to the claim.

11. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or make a purchase. By agreeing to these Terms and Conditions, you also acknowledge and agree to our Privacy Policy.

12. Force Majeure

Trio Dream Home LLC shall not be liable for any delays, failures, or damages resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, government regulations, or supply chain disruptions. In such cases, we will notify you promptly and work to fulfill your order as soon as possible.

13. Customer Service and Support

We are committed to providing exceptional customer service. If you have questions about our products, orders, shipping, payments, or returns, please contact us:

  • Phone: +84973152489

  • Email: duongquocdat@gmail.com

  • Website: triodreamhome.store (via the contact form)

Our team is available to assist you with product inquiries, order tracking, or any issues related to your shopping experience. We aim to respond to all inquiries within 24-48 hours.

14. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Refund and Return Policy, Shipping Policy, and Payment Methods, constitute the entire agreement between you and Trio Dream Home LLC regarding your use of our website and services. Any prior agreements, representations, or understandings, whether written or oral, are superseded by these terms.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Our Commitment to You

At Trio Dream Home LLC, we are passionate about helping you create a home that reflects your unique style and personality. Our Terms and Conditions are designed to ensure a fair, transparent, and secure shopping experience, allowing you to shop with confidence. By offering high-quality furniture, secure payment processing through Stripe, and exceptional customer service, we aim to exceed your expectations at every step.

We understand that purchasing furniture is a significant investment, and we’re here to support you from the moment you visit our website to the day your furniture arrives. Whether you’re furnishing a cozy apartment or a sprawling family home, we’re committed to providing products and services that meet your needs and enhance your living space.

17. Why Choose Trio Dream Home LLC?

17.1 High-Quality Furniture

Our furniture is crafted with premium materials and innovative designs, ensuring durability, functionality, and aesthetic appeal. From bedroom sets to coffee tables, every piece is designed to elevate your home.

17.2 Secure Payments

We partner with Stripe to offer secure payment processing, supporting credit/debit cards, Apple Pay, and Google Pay. Your financial information is protected by industry-leading encryption and fraud prevention measures.

17.3 Transparent Policies

Our policies, including these Terms and Conditions, are clear and customer-focused, ensuring that you know exactly what to expect when you shop with us.

17.4 Global Distribution

We proudly serve customers across the United States and internationally, with reliable shipping options to deliver your furniture safely and on time.

17.5 Exceptional Customer Service

Our team is dedicated to providing prompt, professional, and personalized support. Contact us for assistance with any aspect of your shopping experience.

18. Your Responsibilities as a Customer

As a customer, you agree to:

  • Provide accurate and complete information when placing an order or creating an account.

  • Review and comply with these Terms and Conditions and all related policies.

  • Inspect your order upon delivery and report any issues within the specified timeframes.

  • Use our website and products responsibly and in accordance with applicable laws.

By fulfilling these responsibilities, you help us maintain a fair and efficient shopping experience for all customers.

19. Contact Us

If you have any questions about these Terms and Conditions or any aspect of your shopping experience, please don’t hesitate to reach out. Our customer service team is here to assist you:

  • Phone: +84973152489

  • Email: duongquocdat@gmail.com

  • Address: 7901 4TH ST N STE 300, St. Petersburg, FL, US 33702

  • Website: triodreamhome.store (via the contact form)

We aim to respond to all inquiries promptly and provide the support you need to shop with confidence.

20. Conclusion

Thank you for choosing Trio Dream Home LLC as your trusted partner in creating a beautiful and functional home. These Terms and Conditions are designed to ensure a fair, transparent, and enjoyable shopping experience, allowing you to focus on finding the perfect furniture for your space. By shopping with us, you’re investing in high-quality products, secure transactions, and exceptional customer service.

We invite you to explore our collections at triodreamhome.store, contact us with any questions, and join our community of satisfied customers. Let’s work together to build your dream home, one beautifully crafted piece at a time.