Shipping Policy

Delivering Your Dream Home with Care

At Trio Dream Home LLC, we are committed to making your furniture shopping experience as seamless and enjoyable as possible. Based in St. Petersburg, Florida, at 7901 4TH ST N STE 300, St. Petersburg, FL, US 33702, we specialize in high-quality, creatively designed, and affordably priced furniture for bedrooms, dining rooms, living rooms, and coffee tables. Our mission is to help you create your dream home, and that includes ensuring that your furniture arrives safely, reliably, and on time, whether you’re located in the United States or anywhere else in the world.

Our Shipping Policy outlines everything you need to know about how we deliver your furniture, including shipping methods, costs, timelines, and what to expect during the process. We partner with trusted carriers to provide efficient and secure delivery services, and we use Stripe for secure payment processing to ensure a smooth transaction from start to finish. Whether you’re ordering a single coffee table or furnishing an entire home, we’re dedicated to delivering your products with care and precision. If you have any questions about our shipping process, our customer service team is available at +84973152489 or duongquocdat@gmail.com to assist you.

Our Commitment to Reliable Shipping

At Trio Dream Home LLC, we understand that timely and secure delivery is a critical part of your shopping experience. Our goal is to make the shipping process as transparent and convenient as possible, so you can focus on enjoying your new furniture. We’ve built a robust logistics network to serve customers across the United States and internationally, ensuring that your order arrives in perfect condition, no matter where you are.

We work with reputable shipping carriers who share our commitment to quality and reliability. From the moment your order leaves our warehouse to the time it arrives at your doorstep, we keep you informed with tracking updates and clear communication. Our shipping policy is designed to provide clarity on costs, delivery timelines, and procedures, giving you confidence in your purchase and peace of mind throughout the delivery process.

Shipping Options and Coverage

Domestic Shipping (United States)

We proudly offer shipping to all 50 states, including Alaska and Hawaii. Whether you’re in a bustling city like New York or a remote area in Montana, we’ll deliver your furniture directly to your door. Our domestic shipping options include:

  • Standard Shipping: Our most cost-effective option, typically taking 5-10 business days depending on your location and the size of your order.

  • Expedited Shipping: For customers who need their furniture sooner, we offer expedited shipping with delivery in 3-7 business days, subject to availability and location.

  • White Glove Delivery: For select large or high-value items, we offer white glove delivery, which includes in-home setup and assembly. Contact our customer service team to check availability for this service.

International Shipping

We are thrilled to serve customers around the world, bringing our high-quality furniture to homes in countries across the globe. International shipping is available to most countries, with delivery times typically ranging from 10-20 business days, depending on the destination, customs processing, and the size of your order. Please note that international orders may be subject to additional customs fees, duties, or taxes, which are the responsibility of the customer.

To ensure a smooth international shipping experience, we provide tracking information and work with trusted international carriers. If you have questions about shipping to your country or need assistance with customs requirements, contact our team at +84973152489 or duongquocdat@gmail.com.

Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Order Size and Weight: Larger or heavier items, such as dining tables or bedroom sets, may incur higher shipping costs than smaller items like coffee tables.

  • Destination: Shipping costs vary depending on whether you’re located in the United States or internationally, as well as your specific address (urban vs. rural areas).

  • Shipping Method: Standard shipping is typically the most affordable option, while expedited or white glove delivery may cost more.

The exact shipping cost for your order will be calculated and displayed at checkout before you confirm your purchase. For international orders, additional customs fees, duties, or taxes may apply, which are not included in the shipping cost and are the responsibility of the customer. We strive to keep our shipping costs competitive while ensuring that your furniture is delivered safely and efficiently.

Free Shipping Promotions

From time to time, we offer free shipping promotions on select products or orders. These promotions will be clearly indicated on our website or at checkout. If your order qualifies for free shipping, the discount will be automatically applied. Please note that free shipping may not be available for all items, destinations, or shipping methods, and additional fees may apply for international orders.

Order Processing and Shipping Timelines

Order Processing

Once you place an order on triodreamhome.store, our team begins processing it promptly. Order processing typically takes 1-3 business days, during which we:

  • Confirm your payment through Stripe, ensuring a secure transaction.

  • Verify product availability and prepare your order for shipment.

  • Coordinate with our warehouse to package your furniture securely.

You’ll receive an email confirmation with your order details, including the items purchased, total cost, and estimated delivery date. If there are any issues with your order (e.g., stock unavailability), we’ll notify you promptly and offer a refund or alternative solution.

Shipping Timelines

After your order is processed, it will be handed over to our trusted shipping carriers. Delivery timelines depend on your location and the shipping method selected:

  • United States (Standard Shipping): 5-10 business days.

  • United States (Expedited Shipping): 3-7 business days.

  • International Shipping: 10-20 business days, depending on the destination and customs processing.

Please note that these are estimated delivery times and may vary due to factors such as weather, holidays, or carrier delays. We’ll provide a tracking number once your order ships, so you can monitor its progress.

International Shipping Considerations

For international orders, delivery times may be affected by customs clearance processes, which vary by country. We recommend checking with your local customs authority to understand any potential fees or requirements. Trio Dream Home LLC is not responsible for customs delays or additional fees, but our customer service team is happy to assist with any questions or concerns.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and a link to monitor your package’s progress. You can use this tracking information to check the status of your delivery and estimated arrival date. If you have trouble accessing your tracking information or need assistance, contact our customer service team at +84973152489 or duongquocdat@gmail.com.

Delivery Inspection and Reporting Issues

Upon delivery, we recommend inspecting your furniture for any signs of damage, defects, or discrepancies. Here’s what to do:

Inspect Your Order

Carefully check your furniture for:

  • Visible damage to the packaging or product.

  • Missing components or accessories.

  • Incorrect items or discrepancies with your order.

If you notice any issues, please report them to our customer service team within 7 days of delivery, as outlined in our Refund and Return Policy. Providing photos and a detailed description of the issue will help us process your request efficiently.

Damaged or Defective Items

If your furniture arrives damaged or defective, contact us immediately at +84973152489 or duongquocdat@gmail.com. We’ll arrange for a return, replacement, or refund at no cost to you, in accordance with our Refund and Return Policy. Please do not attempt to use or assemble damaged items, as this may affect your eligibility for a return.

Incorrect Items

In the rare event that you receive an incorrect item, please notify us within 7 days of delivery. We’ll arrange for the return of the incorrect item and ship the correct one at no additional cost.

International Shipping and Customs

For international customers, please be aware of the following:

  • Customs Fees and Taxes: International orders may be subject to customs duties, taxes, or import fees, which are determined by your country’s customs authority. These fees are the responsibility of the customer and are not included in the shipping cost displayed at checkout.

  • Customs Clearance: Delivery times may be affected by customs processing, which varies by country. We recommend checking with your local customs authority to understand the process and requirements.

  • Documentation: We provide all necessary documentation for international shipments, including invoices and customs forms. If additional documentation is required, our team will work with you to ensure compliance.

If you have questions about international shipping or need assistance with customs procedures, contact our customer service team for support.

Shipping Restrictions

While we strive to ship to as many locations as possible, there may be certain countries or regions where shipping is restricted due to logistical challenges, customs regulations, or carrier limitations. If we are unable to ship to your location, we’ll notify you during the checkout process or contact you after your order is placed to discuss alternative options.

Additionally, some large or heavy items may have specific shipping restrictions or require special handling. These restrictions will be clearly indicated on the product page or at checkout. If you have questions about shipping a specific item, please reach out to our team for clarification.

White Glove Delivery

For select large or high-value furniture items, we offer white glove delivery, which includes:

  • Delivery to your home.

  • Placement of the furniture in your desired room.

  • Assembly of the furniture (if applicable).

  • Removal of packaging materials.

White glove delivery is subject to availability and may incur additional fees, which will be displayed at checkout. Contact our customer service team to check if this service is available for your order and location.

Shipping Delays and Force Majeure

While we strive to deliver your order within the estimated timeline, delays may occur due to factors beyond our control, including:

  • Severe weather or natural disasters.

  • Carrier delays or disruptions.

  • Customs processing for international orders.

  • Public holidays or peak shipping seasons.

In such cases, we’ll notify you promptly and provide updated delivery estimates. Trio Dream Home LLC is not liable for delays caused by these events, but we’ll work with our carriers to resolve any issues as quickly as possible.

Lost or Missing Packages

In the rare event that your package is lost or does not arrive, please contact our customer service team within 30 days of the estimated delivery date. We’ll work with our shipping carrier to locate your package and, if necessary, provide a replacement or refund. Please note that claims for lost packages may require additional documentation or verification.

Our Commitment to Quality and Customer Satisfaction

At Trio Dream Home LLC, we take pride in delivering furniture that meets the highest standards of quality and craftsmanship. Our shipping process is designed to ensure that your furniture arrives in perfect condition, ready to enhance your home. We carefully package each item to protect it during transit, and we partner with trusted carriers to provide reliable delivery services.

If you encounter any issues with your delivery, our customer service team is here to assist you. From tracking your order to resolving delivery concerns, we’re committed to making your experience as smooth and stress-free as possible.

Why Choose Trio Dream Home LLC?

High-Quality Furniture

Our furniture is crafted with premium materials and innovative designs, ensuring durability, functionality, and style. Whether you’re furnishing a bedroom, dining room, living room, or adding a coffee table, our products are built to last.

Secure Payments

We use Stripe for secure payment processing, supporting credit/debit cards, Apple Pay, and Google Pay. Your financial information is protected by industry-leading encryption and fraud prevention measures.

Global Reach

We ship to customers across the United States and internationally, with a logistics network designed to deliver your furniture safely and efficiently, no matter where you are.

Transparent Policies

Our shipping policy, along with our Payment Methods, Refund and Return Policy, and Terms and Conditions, is designed to provide clarity and build trust, ensuring you know exactly what to expect.