Privacy Policy

Our Commitment to Your Privacy

At Trio Dream Home LLC, we value your trust and are committed to protecting your personal information. Located at 7901 4TH ST N STE 300, St. Petersburg, FL, US 33702, we are a leading online retailer of high-quality, creatively designed, and affordably priced furniture for bedrooms, dining rooms, living rooms, and coffee tables. Serving customers across the United States and internationally through our website, triodreamhome.store, we prioritize transparency, security, and customer satisfaction in every aspect of our business, including how we handle your data.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. We use Stripe, a trusted payment processor, to ensure secure transactions, and we implement industry-standard security measures to safeguard your data. Whether you’re browsing our collections, placing an order, or contacting our customer service team at +84973152489 or duongquocdat@gmail.com, we are dedicated to maintaining the privacy and security of your information. By using our website or services, you agree to the terms outlined in this Privacy Policy, as well as our Terms and Conditions.

1. Introduction

At Trio Dream Home LLC, we understand that your personal information is sensitive, and we take our responsibility to protect it seriously. This Privacy Policy explains:

  • The types of information we collect.

  • How we use and share your information.

  • The security measures we employ to protect your data.

  • Your rights and choices regarding your personal information.

  • How to contact us with questions or concerns.

Our goal is to provide a transparent and secure shopping experience, allowing you to shop for furniture with confidence. This policy applies to all users of triodreamhome.store, whether you’re located in the United States or internationally. We encourage you to read this policy carefully and contact us if you have any questions.

2. Information We Collect

We collect information to provide you with a seamless shopping experience, process your orders, and improve our services. The information we collect falls into the following categories:

2.1 Information You Provide

When you interact with our website or services, you may provide the following types of information:

  • Personal Information: This includes your name, email address, phone number, shipping address, and billing address, which we collect when you create an account, place an order, or contact our customer service team.

  • Payment Information: When you make a purchase, we collect payment details such as credit/debit card numbers, Apple Pay, or Google Pay information. These details are securely processed through Stripe and are not stored on our servers.

  • Account Information: If you create an account on triodreamhome.store, we collect your username, password, and any preferences you set, such as newsletter subscriptions or saved items.

  • Communication Information: When you contact us via phone (+84973152489), email (duongquocdat@gmail.com), or our website’s contact form, we collect the information you provide, such as your inquiry details or feedback.

  • Order Information: We collect details about your purchases, including the products ordered, order total, and shipping preferences, to process and fulfill your order.

2.2 Information Collected Automatically

When you visit triodreamhome.store, we may automatically collect certain information using standard technologies, such as:

  • Browsing Data: This includes your IP address, browser type, operating system, device type, and browsing behavior (e.g., pages visited, time spent on the site, and links clicked).

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website performance, and personalize content. Cookies may store information about your preferences or session activity.

  • Analytics Data: We use tools like Google Analytics to collect aggregated data about website usage, such as the number of visitors, popular pages, and referral sources. This data helps us improve our website and services.

2.3 Information from Third Parties

In some cases, we may receive information from third parties, such as:

  • Payment Processors: Stripe provides us with confirmation of your payment but does not share your full payment details.

  • Shipping Carriers: Our shipping partners may provide us with delivery status updates or additional contact information to facilitate delivery.

  • Marketing Partners: If you interact with our advertisements or promotions on third-party platforms, we may receive aggregated data about your engagement.

3. How We Use Your Information

We use your information to provide, improve, and personalize our services, ensuring a seamless and enjoyable shopping experience. Specifically, we use your information for the following purposes:

3.1 Order Processing and Fulfillment

  • To process and confirm your orders, including verifying payment through Stripe.

  • To coordinate shipping and delivery, including providing your shipping address to our carriers.

  • To send you order confirmations, tracking updates, and delivery notifications.

  • To process returns, refunds, or exchanges, as outlined in our Refund and Return Policy.

3.2 Customer Service

  • To respond to your inquiries, whether via phone, email, or our website’s contact form.

  • To provide personalized support, such as product recommendations or assistance with orders.

  • To address issues related to damaged, defective, or incorrect items.

3.3 Website Improvement

  • To analyze browsing behavior and website performance using tools like Google Analytics.

  • To optimize our website’s functionality, navigation, and user experience.

  • To identify and fix technical issues or bugs on triodreamhome.store.

3.4 Marketing and Communication

  • To send you promotional emails, newsletters, or special offers, if you’ve opted in to receive them.

  • To personalize your experience by recommending products based on your browsing or purchase history.

  • To display targeted advertisements on our website or third-party platforms, with your consent.

3.5 Security and Fraud Prevention

  • To protect against unauthorized access, fraud, or misuse of our website or services.

  • To verify your identity for account security or payment processing.

  • To comply with legal obligations, such as tax reporting or fraud investigations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers to operate our business and deliver our services. These providers may have access to your information for specific purposes, such as:

  • Payment Processing: Stripe processes your payment information to complete transactions securely.

  • Shipping and Delivery: Our shipping carriers receive your name, shipping address, and contact details to deliver your order.

  • Website Hosting and Analytics: We use third-party providers to host our website, store data, and analyze usage patterns.

  • Customer Service Tools: We may use platforms to manage customer inquiries and communications.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Compliance

We may disclose your information if required by law, such as:

  • To comply with a court order, subpoena, or legal process.

  • To respond to requests from government authorities or law enforcement.

  • To protect the rights, property, or safety of Trio Dream Home LLC, our customers, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with options to manage your data.

5. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it. These measures include:

  • Encryption: We use SSL (Secure Sockets Layer) technology to encrypt data transmitted between your device and our website.

  • Secure Payment Processing: Stripe employs advanced encryption and complies with PCI DSS (Payment Card Industry Data Security Standard) requirements to protect your payment information.

  • Access Controls: We limit access to your information to authorized employees and service providers who need it to perform their duties.

  • Regular Monitoring: We monitor our systems for vulnerabilities and conduct regular security assessments to ensure your data remains protected.

While we strive to protect your information, no system is completely immune to security risks. If you suspect any unauthorized activity on your account, please contact us immediately at +84973152489 or duongquocdat@gmail.com.

6. Your Rights and Choices

We respect your right to control your personal information. Depending on your location, you may have the following rights:

6.1 Access and Correction

You can access and update your account information by logging into triodreamhome.store. If you need assistance, contact our customer service team.

6.2 Opt-Out of Marketing

You can opt out of receiving promotional emails or newsletters by clicking the “unsubscribe” link in any marketing email or contacting us directly. You may still receive transactional emails, such as order confirmations or shipping updates.

6.3 Cookies and Tracking

You can manage your cookie preferences through your browser settings or our website’s cookie consent tool. Disabling cookies may affect your experience on triodreamhome.store, such as limiting personalized content or functionality.

6.4 Data Deletion

If you wish to delete your account or personal information, please contact us at duongquocdat@gmail.com. We will process your request in accordance with applicable laws, though we may retain certain information for legal or operational purposes.

6.5 International Data Rights

If you’re located outside the United States (e.g., in the European Union), you may have additional rights under laws like the GDPR (General Data Protection Regulation), such as the right to data portability or erasure. Contact us for assistance in exercising these rights.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. Cookies are small data files stored on your device that help us:

  • Remember your preferences and login details.

  • Track your browsing behavior to improve our website.

  • Display relevant advertisements or product recommendations.

7.1 Types of Cookies

  • Essential Cookies: Necessary for the website to function, such as maintaining your session during checkout.

  • Performance Cookies: Collect anonymized data about website usage, such as page views and click patterns, via tools like Google Analytics.

  • Marketing Cookies: Used to deliver personalized ads or promotions, with your consent.

7.2 Managing Cookies

You can manage cookies through your browser settings or our website’s cookie consent tool. Note that disabling cookies may impact your experience, such as preventing you from saving items to your cart or accessing certain features.

8. International Data Transfers

As a U.S.-based company serving international customers, we may transfer your data to the United States or other countries for processing, storage, or fulfillment. We ensure that any data transfers comply with applicable laws and are protected by appropriate safeguards, such as contractual agreements with our service providers.

If you’re located in a region with specific data protection laws (e.g., the EU), we take steps to ensure that your data is handled in accordance with those regulations. Contact us for more information about international data transfers.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on this page, and the updated policy will take effect immediately. We encourage you to review this policy periodically to stay informed. Your continued use of triodreamhome.store after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

  • Phone: +84973152489

  • Email: duongquocdat@gmail.com

  • Address: 7901 4TH ST N STE 300, St. Petersburg, FL, US 33702

  • Website: triodreamhome.store (via the contact form)

Our customer service team is available to assist you and will respond to your inquiries within 24-48 hours.

13. Why Choose Trio Dream Home LLC?

At Trio Dream Home LLC, we’re more than just a furniture retailer—we’re a partner in helping you create a home you love. Here’s why customers trust us:

  • High-Quality Furniture: Crafted with premium materials and innovative designs for durability and style.

  • Secure Payments: Processed through Stripe, ensuring your financial information is protected.

  • Global Reach: We deliver to customers across the United States and internationally with reliable shipping.

  • Transparent Policies: Our Privacy Policy, along with our Terms and Conditions, Refund and Return Policy, and Shipping Policy, is designed to build trust and clarity.

  • Exceptional Customer Service: Our team is here to provide prompt, professional, and personalized support.

14. Our Commitment to You

Your privacy is a cornerstone of our commitment to customer satisfaction. We strive to protect your personal information with the same care and attention we put into crafting our furniture. By shopping with Trio Dream Home LLC, you can trust that your data is handled securely, your transactions are protected, and your experience is tailored to your needs.

Thank you for choosing Trio Dream Home LLC. We’re honored to be part of your journey to create a beautiful and functional home. Visit triodreamhome.store to explore our collections, and contact us with any questions or concerns. Let’s build your dream home together, with privacy and trust at the forefront.